MY FIRST PAYMENT
Welcome to the Payment Portal.
To find out where to send your FIRST PAYMENT please REGISTER so we can look up your information or LOGIN if you have registered previously.
Privacy Policy | FAQ | nmlsconsumeraccess.orgQ. When is your first mortgage payment due?
A. Your first mortgage payment is usually due on the first day of the second month following your mortgage closing.
Q. Should I make my second mortgage payment?
A. It is unlikely you will owe a second payment to us but if you do we will contact you to discuss your payment options.
Q. Why was my loan sold?
A. We do not service loans and we sell them to investors who provide servicing.
Q. How will I be notified if my loan is sold?
A. You will get two notices. One will come from us detailing your new servicer’s name and contact information. This is called your “goodbye” letter. The other letter will come from your new servicer. This is called your “welcome” letter.
Q. What if I already mailed my payment and my loan has sold?
A. If you have already mailed your payment to us and you receive a goodbye letter from us, we will forward your payments to your new Servicer. If you would like your payment tracking information please email Servicing with your name and loan number at servicing@openmortgage.com
Q. Should I worry about a late fee or credit mark if my loan is sold?
A. If your loan has been transferred to the new servicer, but you made your payment to us instead of your new servicer, we will forward your payment to the new servicer, and no late fee will apply. This applies to payments made on or before the due date for 60 days after loan servicing has been transferred on a loan. The 60 day timeframe begins on the date of the transfer.
Q. Why is my loan being serviced by a subservicer?
A. A subservicer is a qualified outsourcing partner that performs all administrative, compliance and financial servicing activities related to a mortgage loan.
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also required us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
The types of personal information we collect and share depend on the product or service you have with us.
This information can include:
All Financial companies need to share customer’s personal information to run their everyday business. In the section below we list the reasons financial companies can share their customer’s personal information, the reasons GenWay Mortgage, LLC chooses to share, and whether you can limit this sharing.
Do We Share?
Can you limit this sharing?
For our everyday business purposes – such as to process your transactions, maintain your account(s), responds to court orders and legal investigations, or report to credit bureaus
Yes
No
For our marketing purposes – to offer our products and services to you
No
We Don’t Share
For joint marketing with other financial companies
No
We Don’t Share
For our affiliates’ everyday business purposes— information about your transactions and experiences
No
We Don’t Share
For our affiliates’ everyday business purposes— information about your credit worthiness
No
We Don’t Share
For our affiliates to market to you
No
We Don’t Share
Call 888-602-6626
Visit us online: openmortgage.com/contact/
GenWay Home Mortgage, LLC NMLS #222730
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We protect your personal information from unauthorized access using security measures that comply with federal law.
We collect your personal information, for example, when you:
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Federal Law gives you the right to limit only:
State Laws and individual companies may give you additional rights to limit sharing.
Companies related by common ownership or control. They can be financial and nonfinancial companies.
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
Welcome to the Payment Portal.
To find out where to send your FIRST PAYMENT please REGISTER so we can look up your information or LOGIN if you have registered previously.
Privacy Policy | FAQ | nmlsconsumeraccess.org